Quality Assurance, or QA, refers to a process to systematically monitor and evaluate various aspects of management or service to ensure that the standards of quality are being met.
Defining Measurable Results
Catalyst will work with you to define what measurable results are needed to make sure the firm is being managed by Best Business Practices and your firm members are delivering the work product and client service that meets your standards. We help you define short term and long term ways to prove that what you want is working. We will conduct QA audits for you.
QA is the essential step in your firm’s processes that allows you to hold accountable those that are delivering the management of your firm. It is that one key element that allows you to know that your firm is being run well and in your best interests.