The Catalyst Way - Business Division, Management, Client Service, Planning, Organization, Training

THE CATALYST WAY

The Catalyst Way Team has defined itself by its business philosophy that incorporates management by values coupled with strong internal systems that drive the business, a positive team concept and work culture, and a solid results assurance program that maintains the integrity and the delivery of the product. Driving this philosophy is a commitment to customer satisfaction. The end result delivers the right way to do business in the 21st Century. Catalyst Team Members have practiced what they preach in their businesses and careers and simply believe The Catalyst Way works.

David W. Favor and Cheryl J. Leone

TO BE RECOGNIZED AS THE BEST YOU MUST:

Know your core values
Define your personal and professional goals
Have a vision for where you want to go
Surround yourself with people of similar values and vision
Commit to the long term
Implement recognized business accountability
Hold yourself and others accountable for the delivery of your product
Make your customers or clients the cornerstone of your business
Have a passion for what you do
Share yourself and your knowledge with others

THE CATALYST WAY is a systematic approach to building or rebuilding a business that will withstand the test of time incorporating the management by values philosophy that has made Catalyst and its clients successful.

CATALYST WAY MANAGEMENT PHILOSOPHY

Our goal in management is to teach and train business owners how to create effective management techniques that will bring their business in line with their personal and professional goals. In addition, once we have the leadership of the company aligned with good business principles we start teaching all employees from the bottom to the top a new way of working that delivers superior customer service, quality product, and has a positive work culture. We build a loyal and dedicated team, which in turn supports a good business environment.

ASK YOURSELF WHICH WAY
YOU WANT YOUR BUSINESS TO BE

THE CATALYST WAY	THE OLD WAY
Delivery of client service and quality services is the number one priority	Focused internally not externally
Decentralized infrastructure with teams that regulate their own performance in line with the strategic plan of the practice.	Centralized and bureaucratic rules with no input from others
Planning and coordination done by work teams following processes and procedures developed by the practice owner	Planning and coordination done by management. No defined process.
Jobs are broadly defined and employees possess multiple skills.	Specialization and narrowly defined jobs. Employees are put into a box and not allowed to soar
There may be many ways to achieve same level of performance. People are encouraged to go the distance and more.	Standardization of performance. There is one single best way to do a job. Not willing to change.
Minimal rules. Values defined by practice owner and others buy into the values. Common sense dictates behavior.	Uniform and strictly enforced policies. Do things by the book. Out of date and out of focus.
Boundaries determined by task inter-relationship (product or process focused).	No boundaries or boundaries determined by what worked in the past.
Training focuses on total employee development (e.g. business understanding, teamwork, etc.) in line with the practice's business plan	No training or training focuses on technical skills.
Rewards based on contributions to effectiveness of team.	Rewards based on individual performance.
Employees are viewed as valuable stakeholders	Employee viewed as a resource or tool for management or owners

If you stay the way you are, you will always be the way you are.
Ken Hardison, President

FOR A FREE CONSULTATION CONTACT US!

Cheryl J. Leone
1-800-892-0283
919-844-7750
cjleone@catalystgroupinc.com