Law Firm Coach
Should I change my ways?
Should I change it or not, that seems to be the question. Let’s say for example, that you have been doing business for several years and you have your ways. Over time you discover problems with your business and you bring in a consultant. That consultant will of course come up with a new way [...]
LAW FIRM BUILDING FOR THE FUTURE
Having spent almost a half century working in and with law firms, I feel I have had a front row seat in watching the evolution of the law office practice. The last ten years have forced lawyers to see that there is the practice of law and then there is the business of the practice [...]
Law Firm Management
In 2008, we wrote the article From Start to Never Finished and it was very successful. We decided to repeat it so that lawyers thinking of going out on their own could get the benefit of our experiences and those of the people we have met. We thought after five years the article might need [...]
Law Firm's Director of First Impressions!
I was interviewed for a national legal publication on the position of a receptionist. I immediately corrected the writer and told him that the correct title in today’s modern progressive law firm is Director of First Impressions. My partner loves titles and has given this out to many law firm owners, including my daughter’s firm [...]
Who are you?
Whether written as a mission statement, spoken or merely understood, your firm’s culture describes and governs the ways you and your staff think, feel and act. I would say that your culture starts with your logo because that is the first thing clients see. Whatever shape it takes, your firm’s culture plays a big role [...]
Be Careful What You Ask For!
I had a very frustrated client. When I questioned her about what was upsetting her, she said all these new cases. This is too much to do and she was getting stressed out. I was a little confused because just a few weeks ago all she wanted was more cases. Kind of reminded me of that [...]
